Nadine S. Kellys de Cruz
Treasurer, U.S. Veterans Panama

Summary of Fraternal Organization and Volunteer participation

• Owner, MEDSERV Panama, S.A. 2005-Present.
• Volunteer Retiree Activity Office San Fernando Hospital.2003-2005.
• President of the TOP-3 Association Inter- American Air Forces Academy Lackland Air Force Base, TX. 2000-2001.
• President of the TOP 4 Association Inter-American Air Force Academy, Lackland AFB TX. 1999-2000.
• Secretary United States Air Force School of Aerospace Medicine Morale Committee. Brooks Air Force Base Texas. 1995-1996.
• Treasurer Hispanic Heritage Committee 24th Medical Group Howard Air Force Base Panama. 1991-1992.
• Served in several positions of the Hispanic Heritage Committee of the United States Air Force Hospital Laughlin Air Force Base, Texas 1982 to 1990 (Secretary, Treasurer, President and Vice –President.)

• Health and Benefits advisor, Medical Billing Agent.
• Curriculum Designer; designed lesson plans, audiovisual support and test items for 186 hours of instruction of Total Quality Management, Human Resources, Leadership, English as a second language and Customer service.
• Instructor; experienced in multiple disciplines.
• English-Spanish simultaneous interpreter and translator.
• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint.
• Familiarity with MS Access.
• Experienced in advising management, providing technical advice, and performing work in a variety of specialized personnel areas as in staffing, classification, alternate work schedules, and overtime determinations.

• Leadership, management and communications instructor--trained over 100 Latin American students yearly in areas of leadership, management and communication.
• Spanish interpreter; served as guide to 400 students annually to local areas of historical significance in the state of Texas.
• Translated and edited training materials for Professional Development, Logistics, Instructor trainer, Aircraft Maintenance, and medical training courses.
• Interpreter for Chiefs of Staff of the Americas conference CONJEFAMER—key to conference success.
• Total quality management instructor; prepared over 100 students in quality tools and techniques.
• Vocational education instructor, provided computer training for medical assistants in Microsoft word, and medical administrative software.
• Conducted CPR training for over 300 health care professionals and support staff li>Provided classroom instruction to military trainees in medical administration, Anatomy and Physiology, and Emergency medicine, graduated 200 students yearly.
• Human rights course developer, and instructor; prepared over 800 students in code of conduct and law of armed conflict—First course of its kind at the Inter American Air Forces Academy.

• Test Writer; created over 240 test items in Spanish.
• Audiovisual Support, Created over five hundred Power Point slides.
• Developed Emergency Medicine Basic Curriculum; course benchmarked by other training centers.
• Created Microsoft Excel sheets to track student work and grades.
• Experienced software applications trainer; trained both International and United States students in Microsoft word, excel, and PowerPoint.
• Created productivity tracking database; facilitated accurate tracking of individual employee productivity—benchmarked by other departments.

• Conducted weekly staff meetings, evaluated civilian and military employees, made promotions and award recommendations—staff garnered several wing level awards.
• Developed and maintained clinic and academic department budgets in excess of $50K, managed employee time cards and leave program.
• Managed employee training program—only department to secure online training opportunities—saved over $3K in travel funding.
• Consistently supervised over 20 civilian and military staff members of diverse ranks and specialties.
• Military Benefits and Social Security counselor for retired military members and family members.
• Relocation assistance for inbound staff members and their families–United States Air Force Sponsor program.

• 2005-Present... Medical Billing Agent, Benefits Advisor, CEO Medserv Panama, S.A.
• June 07-Present... Freelance Interpreter for ACCESS and RMI interpreting Agencies.
• 2003-2005... Retiree Activities Office Volunteer—Benefit Advisor, San Fernando Hospital, Panamá
• 1997–2003... Instructor/Translator/Interpreter Inter American Air Forces Academy, Lackland AFB, TX
• 2002-2002... Adjunct Faculty, Palo Alto College, San Antonio, TX
• 2000-2001... Medical Administration Instructor, National Institute of Technology, San Antonio, TX
• 1994-1997...Aerospace Medicine Instructor, USAF School of Aerospace Medicine, Brooks AFB, TX
• 1990–1994...Clinic Supervisor, 24th Medical Group, Howard AFB, Panama
• 1982–1990...Medical Assistant, Flight Medicine Clinic Supervisor, USAF Hospital, Laughlin AFB, Del Rio, TX

• 2003 Webster University, San Antonio, TX., M.A. Human Resources Development.
• 2003 Webster University, San Antonio, TX., M.A Health Services Management.
• 1999 Wayland Baptist University, San Antonio, TX., Bachelor of Science in Occupational Education and Corporate Training and Development.
• 1999 Wayland Baptist University, San Antonio, TX., A.A.S Business.
• 1997 Community College of the Air Force, A.A.S Instructor of Technology and Military Science. 1981 University of Panama, Panama, RP., A.A.S Electronic Engineering.

• Medical Administration Computer Training -- Basic Instructor course -- 1994
• Instructional Systems Development -- Academic Instructor School --1997
• Objective and Tests -- Student Centered instruction -- CPR certified 1982-2003
• Total Quality Management Seminars -– Conflict Resolution Seminar National Image Inc. – 1990-1994

• National Image Inc. Meritorious Service Award United States Air Force Enlisted Category 2001
• Honor Graduate, Wayland Baptist University BSOE program 1999
• John Levitow Award, United States Air Force Professional Military Education 1986